Privacy Policy
Last updated: 15 August 2026
Dickies Lane South, Blackpool, FY4 5LG
info@aaastoragesolutions.co.uk · 07398 654307
This policy explains what personal information we collect when you rent a storage unit from us or use our website, customer portal or mobile app, what we do with it, and what rights you have.
We are the data controller for this information. ICO registration number: ZB358083.
1. What we collect
When you enquire Your name, and the email address or phone number you contact us on, together with anything you choose to tell us about what you want to store.
When you sign up for a unit
- Your name, and business name if you are renting as a business
- Your address, email address and phone number
- The type and number of an identity document (for example a driving licence or passport), and a photograph of that document
- A description of the goods you intend to store
- Your typed signature on the storage licence agreement, and the date you signed it
While you rent from us
- Your unit, the dates you rent it, and the price you pay
- Invoices, payments, deposits, and any arrears
- Your chosen payment method, and the reference your bank or card provider gives us for it. We never see or store your full card number or your bank details — those are held by our payment providers (see section 4)
- The number of any gate access card we issue you
- A record of when your card is used at the gate, and of gate openings from the app or this website — including, for an opening from your phone, whether you told us you were arriving or leaving
- Notes our staff make about your account in the course of servicing it
We use the gate record to keep a short-term view of who is on the Site at any moment, so our staff know who is in the yard. An entry drops off that view by itself within twelve hours.
CCTV We operate CCTV at the Site, so if you come here you will be recorded. Images are monitored and recorded to prevent and detect crime and for the safety of people on the Site. Recordings are normally kept for 14 days and then deleted, unless we need to keep a specific incident for longer.
You can ask for a copy of CCTV footage of yourself, ask how the system works, or complain about it, using the contact details above. We will respond within one month.
When you use the customer portal or the app
- Sign-in records, and the devices you are signed in on
- If you set up Face ID or a fingerprint to sign in, a public key for that device. This is not your fingerprint or face — biometric data never leaves your device and we never receive it
- If you use the app and allow notifications, a device token so we can send them
- Records of messages and notifications we have sent you
- If the app or this website goes wrong, an automatic fault report: the technical error, the name of the screen you were on, and that it was your account — so we can find it and get back to you. We record the screen's name, never the address, because an address can carry your details in it
Location — only when you open the gate If you use the "Open gate" button, in the app or on this website, your device location is read at that moment and sent to us once, so we can check you are actually at the site before opening the gate.
- It is read only when you tap that button, and at no other time
- Neither the app nor the website can read your location while it is closed or not in use
- It is used only to measure your distance from the gate
- We do not keep your position. We work out how far away you were, record that distance, and discard the position itself. Nothing in our records says where you were — only how far from the gate
- It is never used to track your movements, and never sold or shared for advertising
You can decline this and still get in with your gate card as normal.
2. Why we use it, and our legal basis
| What for | Legal basis |
|---|---|
| Providing your storage unit, taking payment, and managing your agreement | Performance of our contract with you |
| Verifying your identity before we let you store goods | Legitimate interests — preventing our site being used to store stolen or unlawful goods, and meeting our obligations as a storage operator |
| Controlling access to the site, including gate cards and the gate button in the app and on this website | Performance of our contract, and our legitimate interest in site security |
| CCTV at the site | Legitimate interests — protecting the site, the people on it and their property |
| Recovering money you owe us | Legitimate interests |
| Keeping accounting and VAT records | Legal obligation (HMRC requires at least 6 years) |
| Contacting you about your unit, invoices and account | Performance of our contract |
| Keeping our systems secure and diagnosing faults | Legitimate interests |
3. Identity documents
We ask for photographic ID at sign-up and keep a copy. This is to confirm you are who you say you are before we hand over access to a storage unit.
We delete your ID document, along with your signed agreement, if you ask us to erase your data — we do not keep them on the basis that we might need them later.
4. Who we share it with
We do not sell your personal information. We share it only with the services we need to run the business:
| Who | What they receive | What for |
|---|---|---|
| GoCardless | Your name, email, and bank mandate details you enter with them directly | Collecting Direct Debit payments |
| Square | Your name, email, and the amount charged. Card details go to Square directly, never through us | Card payments |
| Intuit (QuickBooks) | Your name, email, address, invoices and payments | Our accounts and VAT returns |
| Microsoft | Your name and email address, and the content of emails we send you | Sending our email |
| Expo and Google | An anonymous device token and the text of the notification — no name or contact details | Delivering app notifications to your phone |
| A debt collection agency or solicitors | Your name, contact details and what is owed | Only if a substantial sum stays unpaid for a long time, and only after we have already contacted you about it |
| Hetzner | All of the above, as our hosting provider — stored in Germany | Running our systems |
| Sentry | Technical error reports. These can incidentally include an identifier, but not your ID document or payment details | Diagnosing faults |
All of these are established providers with their own data protection obligations. Where data is processed outside the UK, it stays within the UK or the European Economic Area, or is covered by the provider's own approved safeguards.
We will also disclose information where we are legally required to — for example to the police under a lawful request, or to HMRC. We may disclose it where we reasonably need to in order to enforce our agreement with you, to prevent or detect crime, to protect the safety of anyone at the site, or where we believe the security of a unit or its contents is at risk.
If our business or its assets are sold, your information may be transferred to the buyer.
5. How long we keep it
- Accounting records — invoices, payments, deposits and the rental record — for at least six years after your tenancy ends. We are legally required to keep these, and cannot delete them on request.
- Identity documents and signed agreements — for as long as you rent from us, and deleted if you ask us to erase your data.
- Gate access records — kept while you rent from us as part of the site's security record.
- CCTV — normally 14 days, then deleted, unless a specific incident means we need to keep it longer.
- Enquiries that don't become tenancies — kept while we may reasonably still hear back from you, then removed.
When you ask us to erase your data, we remove your name, contact details, address, identity details, ID document and signed agreement, and strip your details out of our internal records. We keep the underlying financial records because the law requires it, but they no longer identify you.
6. Your rights
You can ask us to:
- Give you a copy of the personal information we hold about you
- Correct anything that is wrong
- Erase your information, subject to the accounting records we must keep (section 5)
- Object to, or restrict, how we use it
We will not charge you, and we will respond within one month.
To make a request, email info@aaastoragesolutions.co.uk or write to us at the address above.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. We would rather you came to us first so we can put it right.
7. Cookies and similar
Our customer portal uses a small number of strictly necessary cookies to keep you signed in. We do not use advertising or tracking cookies, and we do not run third-party analytics on the portal.
8. Children
Our services are not intended for under-18s and we do not knowingly collect their information.
9. Changes
If we change this policy we will update the date at the top, and tell you directly if the change materially affects you.